Verified patient reviews
When a patient books through Doktorio and the appointment is completed, their review shows a green “Verified patient” badge on the profile.
FreeDoktorio | Review system
How do ratings and reviews work?
At Doktorio, trust comes first. Here we explain clearly where reviews come from, how ratings are calculated, how verified patient reviews work and how your privacy is protected.
Are you a patient? Explore clinics or read how ratings are calculated.
Trustworthy reviews, fair ratings
Reviews come from real people, your privacy is protected and a single review can’t unfairly change a practice’s rating.
Your name stays private
Reviews show only a shortened name on the page. Only the doctor or practice being reviewed sees the full name.
One review can’t swing the rating
Thanks to a balanced average, a single 5-star or a single malicious 1-star review can’t push a practice to the extremes.
Practices can reply, not delete
Practice owners can’t delete or edit a review; they can only reply. Reviews stay impartial.
Where do reviews come from?
Real people, transparent rules
Ratings and reviews are left by real people who visited the clinic or doctor. The practice owner can reply to them.
Visitor review
- Left on a clinic or doctor profile
- A star rating plus a written experience
- Full name required; shown shortened on the page
- Only the practice being reviewed sees the full name
Verified review
- Only patients whose appointment is completed can write one
- Via a personal, single-use link
- The link arrives by email or from the practice
- Shown on the profile with a “Verified patient” badge
Practice reply
- Practices with verified ownership reply to reviews
- The reply appears under the review as “Practice reply”
- Reviews can’t be deleted or edited
- Inappropriate reviews are reported to moderation
Verified review
From appointment to verified review in four steps
- 1
The appointment is completed
An appointment booked through Doktorio is marked “Completed” in the practice dashboard.
- 2
A link arrives
If we have your email address, you receive a “Rate your experience” email; otherwise the practice sends you the link.
- 3
Rating and review
Use the personal, single-use link to give your rating and describe your experience.
- 4
“Verified patient” badge
Your review is published on the profile with a green “Verified patient” badge.
Verification and moderation
Reviews stay impartial
Practices can reply to reviews and report inappropriate content; the decision always rests with the Doktorio moderation team.
Verified practice badge
The “Verified” badge marks doctors and practices whose ownership has been confirmed.
Right to report
Practice owners can report a review they consider inappropriate, giving a reason.
Moderation has the final say
Only the Doktorio moderation team decides on a report: hide, remove or reject.
No deleting or editing
Practices can’t delete or edit a review; they can only reply.
Rating calculation
Why do ratings start at around 4.2?
On Doktorio, ratings are calculated with a balanced (Bayesian) average. Before it has any reviews, every profile starts from a neutral baseline of about 4.2. The reason is simple: to stop a single review from unfairly pushing a practice to the extremes.
So one 5-star review doesn’t instantly make a clinic 5.0, and one malicious 1-star review can’t sink a practice either. The rating starts from a balanced middle point until a real community view has formed.
As real reviews build up, the rating moves towards the practice’s true average and the baseline matters less and less. On profiles with no reviews, this value is labelled “starting rating” — not a real community rating, but a fair starting point.
How is the rating calculated?
The rating on a profile is the average of all stars given to that practice. For the order in listings, a balanced average is used so that a single review can’t unfairly lift a practice to the top — one 5-star review won’t outrank a clinic with hundreds of reviews.
The more reviews there are, the more clearly the rating reflects the true average.
Let’s set up review management together
We can call you to explain how to reply to your practice’s reviews, how to report an inappropriate review and how patients receive a review link after their appointment. If you’re a patient and want to leave a review, use the “Share your experience” section on the Doktorio profile of the clinic or doctor you visited; you can explore clinics via the link at the top of this page.
- We show you how to reply to reviews
- We walk you through reporting and moderation
- We set up verified review links with you
No profile yet? Add your practice to Doktorio for free.
Frequently asked questions
Why do ratings start at around 4.2?
Doktorio uses a balanced (Bayesian) average. Every profile starts from a neutral baseline of about 4.2, so a single 5-star review can’t instantly make a practice 5.0 and a single malicious 1-star review can’t sink it. As real reviews build up, the rating moves towards the practice’s true average, and the baseline matters less and less.
Do reviews come from real patients?
Yes. Reviews are left by visitors and patients. A full name is required to leave a review; it is hidden on the page, and only the doctor or practice being reviewed can see the full name for verification.
Is my name visible to everyone?
No. Your full name is not shown on the page (e.g. "Jana K."). Only the doctor you reviewed sees your full name, so they can confirm the review came from a real patient.
What does the “Verified patient” badge mean?
It shows that the reviewer booked through Doktorio and their appointment was completed. Verified reviews are written via a personal, single-use link sent to the patient after the appointment.
Can a practice delete my review?
No. Practice owners can’t delete or edit a review; they can only reply. They can report a review they consider inappropriate, but only the Doktorio moderation team makes the final decision (hide / remove / reject).
What does the “starting rating” label mean?
On profiles with no reviews yet, the rating shown is not a real community rating but a fair starting point, labelled “starting rating”.
How do I leave a review?
Go to the Doktorio profile of the clinic or doctor you visited, and use the “Share your experience” section to give a star rating and write your review.