Refund policy

1. In short

• Erroneous or duplicate charges for Doktorio Pro are refunded in full.
• When you cancel, your subscription runs until the end of the period you have already paid for and you are not charged again.
• There are no partial refunds for the rest of a billing period that has already started.

2. Who this applies to

Doktorio Pro is a monthly subscription for practices — doctors, dentists, clinics and hospitals — and is provided as a service for businesses. Using Doktorio as a patient or visitor is free, so there is nothing to refund.

Payment for any treatment or consultation is a matter between you and the practice; it is not made through us.

3. Cancelling your subscription

• You can cancel at any time in your dashboard ("Manage subscription") or through the subscription cancellation form.
• Pro features stay active until the end of the current billing period. After that no new payment is taken.
• Your profile stays online as a free listing; only the Pro features are switched off.
• We do not refund the unused part of a billing period that has already started.

4. Erroneous or duplicate charges

If you were charged by mistake — for example twice for the same period, after a cancellation that had already taken effect, or for the wrong amount — we refund the incorrect amount in full.

• Email info@doktorio.cz with the practice name, the date and amount of the charge, and the invoice or receipt number if you have it.
• Once we have confirmed the error, we refund the amount through Stripe to the card or account you paid with.
• How long it takes to appear on your statement depends on your bank or card issuer.

5. Consumers: right of withdrawal

Doktorio Pro is intended for practices acting in the course of their business, and the statutory right of withdrawal does not apply to them.

If you subscribe as a consumer — outside your trade, business or profession — you may withdraw from the contract within 14 days of concluding it, without giving a reason, under the Czech Civil Code and EU consumer law. To do so, send us a clear statement by email. If you asked for the service to start during the withdrawal period, we may deduct an amount proportionate to the service already provided. We refund the rest within 14 days of receiving your withdrawal, using the same payment method.

6. Contact

Questions about billing or refunds: info@doktorio.cz.